If your video is product- or service-centric, potential customers have no chance at feeling some connection with your video. Your product or service just helps them accomplish a job that they need to complete! But, if you take a human-centric approach, you have a chance to grab their attention even when they are not explicitly looking to solve a problem. They can enjoy your story and learn a little more about your brand without feeling like they are watching an advertisement.
There are a number of ways brands can use digital marketing to benefit their marketing efforts. The use of digital marketing in the digital era not only allows for brands to market their products and services, but also allows for online customer support through 24/7 services to make customers feel supported and valued. The use of social media interaction allows brands to receive both positive and negative feedback from their customers as well as determining what media platforms work well for them. As such, digital marketing has become an increased advantage for brands and businesses. It is now common for consumers to post feedback online through social media sources, blogs and websites on their experience with a product or brand. It has become increasingly popular for businesses to use and encourage these conversations through their social media channels to have direct contact with the customers and manage the feedback they receive appropriately.